🇮🇪 Irish-Owned  ·  GDPR Compliant  ·  Co. Kerry

We read your guest reviews.
You just read the result.

No software. No logins. No dashboards. Nothing to learn. Just a clear 1-page PDF on your desk every month.

Covering Booking.com, TripAdvisor and Google  ·  €79/month

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✓ No contract, no commitment ✓ All guest names removed — GDPR compliant ✓ Nothing to log into ✓ Less than the cost of one empty room night
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Unlike review platforms that require training and ongoing management — we do all the work and deliver everything in one easy-to-read page.

1

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2

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We independently collect every review from Booking.com, TripAdvisor and Google. No action required from you — ever.

3

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We read every review on Booking.com, TripAdvisor and Google. Your report lands in your inbox (or on your desk) every month. Guest names always removed.

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Sample Report

A realistic example of what lands in your inbox every month.

StaySnap.ie
Executive Intelligence Snapshot
Property: Green Valley Hotel (Illustrative Sample Only)  |  Period: March 2026 (Last 28 Days — 30 Reviews)  |  GDPR Compliant / Zero PII Retained

Overall Public Score Trends

Booking.com
8.1/10 ▲ Stable
TripAdvisor
3.7/5 ▼ −3% MoM
Google
3.9/5 ▼ −2% MoM
1. Overall Vibe

Overall satisfaction sits at 3.7/5 across 30 reviews — built on genuine strengths in staff warmth, food quality and bar atmosphere, but pulled down by recurring operational failures. 12 five-star reviews show a property capable of outstanding stays. However 6 reviews rated 1–2 stars reveal patterns that, left unaddressed, will continue to drag your rating.

Key Strengths: Staff warmth, breakfast quality, bar atmosphere, food quality, special occasion handling
Main Friction Points: Bedroom door lock failure unresolved, breakfast service under pressure, maintenance response times, misleading room listings
2. Departmental Highlights — Areas to Watch
Security — Bedroom Door Lock Not Repaired URGENT
Trend: 1 guest reported their bedroom door lock was faulty on arrival — the door would not fully latch from the inside. Issue was raised at reception that evening and again the following morning. Not repaired during the stay.
Impact: A guest who cannot secure their room is a safety and liability issue. This is not a comfort complaint — it is a security failure. One incident of this kind, unresolved, is one too many.
Worth trying this week: Audit every bedroom door lock this week — check latch, deadbolt and chain. Log any faults and repair within 24 hours. Add door security to your pre-arrival room check checklist.
Breakfast — Running Out at Peak Hours
Trend: 3 reviews flagged breakfast issues — bread running out by 9am on consecutive mornings, queues extending into the corridor.
Impact: Business guests are your most likely repeat bookers. A chaotic breakfast on a working morning damages the impression more than almost anything else.
Worth trying this week: Increase breakfast stock Mon–Wed by 30%. Assign a dedicated floor manager during 7:30–9:30am peak.
3. What to Celebrate
Staff warmth and personalised service appear in 60%+ of positive reviews — flowers for anniversaries, handwritten birthday cards, proactive late checkout calls, greeting returning guests by surname.
→ Recognise this team publicly. This culture is your single strongest competitive advantage and cannot be copied by any chain hotel.
4. Top 3 Priorities for This Month
  1. Audit every bedroom door lock immediately — repair any faults within 24 hours and add to pre-arrival room checklist.
  2. Increase breakfast stock levels and assign a dedicated floor manager for weekday morning peak.
  3. Review maintenance response process — guest-reported issues must be acknowledged and actioned same day.
Addressing these three issues should stop the slide in your TripAdvisor and Google scores within 60 days.
Sample Only — StaySnap.ie is the Data Controller (GDPR Art. 4(7)). Aggregate analysis of publicly available reviews only. No personal identifiers retained.

(Illustrative example only — not based on a real hotel)

Simple Pricing

One Plan. Everything Included.

Monthly Subscription
Guest Review Intelligence Report
€79
per month
  • One clear 1-page PDF delivered every month
  • We collect and read every review — you do nothing
  • What's working well + the few things worth fixing
  • Clear actions you can take immediately
  • Covers Booking.com, TripAdvisor and Google
  • GDPR compliant — all guest names removed instantly
  • No contract, no commitment
No contract, no commitment. Less than the cost of one empty room night.
Who We Are

About StaySnap.ie

StaySnap.ie is an Irish-owned service built on a simple idea — hotel GMs don't need more data, they need clearer answers. We read your guest reviews so you don't have to, and deliver everything that matters in one clean page every month.

We built StaySnap because we watched independent Irish hotels paying for complicated review platforms they never had time to use. So we created the simplest possible alternative — no dashboards, no training, no ongoing management. Just a clear, actionable report delivered to you.

📍 Based in Co. Kerry, Ireland

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