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StaySnap.ie GUEST REVIEW INTELLIGENCE

Simple monthly review insights for Irish hotels & B&Bs

No software. No logins. No graphs. No complicated dashboards.
Just a simple 1-page PDF delivered to your inbox monthly.
From €125/month.

Unlike the big review platforms that require training and ongoing management — we do the work for you and deliver everything in one easy-to-read page.
✉ Get My Free Pilot Report

No commitment. No credit card. Just send your review links.

Simple Process

How It Works – 3 Easy Steps

1

Share Your Review Links

Reply to [email protected] with your main review page links — for example, your Booking.com or TripAdvisor URL. Takes 10 seconds, nothing else needed.

2

Export & Send Your Reviews

We send you simple 1-minute steps to export your reviews as a CSV file. Attach and reply — that's it. We handle everything else on our side.

3

Receive Your Report

Monthly guest review insights delivered to your inbox. We process your reviews within 3–5 business days of receiving your CSV file. Names are removed instantly — your guests' privacy is fully protected.

Optional Add-on: Reply Toolkit +€25/month — ready-to-copy reply templates for every negative review. Warm Irish hospitality tone. No legal risk.
Transparent Pricing

Simple, Honest Pricing

Core Service
Monthly Intelligence Report
€125/month
  • One easy-to-read 1-page PDF every month
  • What's working well + the few things worth fixing
  • Clear actions you can take immediately
  • Irish hotel benchmarking included
  • GDPR compliant — raw files deleted within 7 days
Popular Add-on
Reply Toolkit
+€25/month
  • Ready-to-copy reply templates for every negative review
  • Warm, empathetic Irish hospitality tone
  • No legal admission of fault — carefully worded
  • Saves 1–2 hours/month drafting responses
  • Helps turn unhappy guests into returning ones

Cancel anytime. No long-term contracts. We delete your files after 7 days.

See What You Get

Sample Report

(Illustrative Example Only)

StaySnap.ie — Monthly Report PDF (Sample)
StaySnap.ie
Executive Intelligence Snapshot
Property: Green Valley Hotel (Illustrative Sample Only)
Tier: 4-Star Regional  |  Period: February 2026 (Last 28 Days)
Methodology: Aggregate Sentiment Analysis (GDPR Compliant / Zero PII Retained)
Overall Public Score Trends
Booking.com
8.4/10 ▲ +1% MoM
TripAdvisor
4.2/5 ● Stable
Google
4.3/5 ▼ −2% MoM
1. Overall Vibe

Satisfaction steady at 4.2/5, but service speed complaints have risen 7% during peak occupancy.

Key Strength: Housekeeping (consistency & detail)
Main Friction Points: Check-in / check-out wait times and slow beverage service
2. Departmental Highlights – Areas to Watch
Front Office – Peak-Hour Waits
  • Trend: 12% of recent reviews mentioned 10–15 minute delays (15:00–16:30).
  • Impact: Guests start their stay frustrated, which reduces patience for minor room issues later.
  • Quick Fixes (this week): Send pre-arrival digital check-in link 24 hrs before arrival. Set up temporary priority lane for loyalty members. Place simple welcome station with water/juice during peak hours.
Food & Beverage – Beverage Service Timing
  • Trend: Food quality strong (4.6/5), but 9% of reviews noted delays in hot drinks relative to buffet speed.
  • Impact: Excellent food is being undermined by small waits.
  • Quick Fixes (this week): Introduce self-serve coffee/tea station at breakfast. Add one extra runner during 08:00–10:00 rush.
Maintenance & Facilities – Specific Issues Noted
  • Trend: Soap dispenser button not working noted by 3 guests last month. Bedside lamp not working in Room 63 reported twice. Confusing HVAC controls in new wing mentioned by 6% of reviews.
  • Impact: These small, fixable issues create irritation and negative first impressions.
  • Quick Fixes (this week): Replace or repair soap dispenser buttons (5-minute job per unit). Fix Room 63 lamp immediately and add "report maintenance" card in every room. Add laminated instruction stickers or QR code video for HVAC units in new wing.
3. What to Celebrate
Housekeeping appears in 40% of positive reviews ("spotless", "fresh" trending up).
→ Recognise the housekeeping team publicly this week — this is currently your strongest protection against bad reviews.
4. Top 3 Priorities for This Month
  1. Reduce 15:00–16:30 lobby congestion (highest impact)
  2. Fix soap dispensers and Room 63 lamp immediately
  3. Add self-serve coffee/tea at breakfast

These three actions should stop the recent slide in your Google score.

Sample Only — StaySnap.ie acts as Data Processor (GDPR Art. 4(8)). Aggregate analysis only. No personal identifiers processed or stored. Raw data deleted immediately.